These Terms govern your use of the CHARGE platform ("CHARGE", "the Service") provided by CHARGE Healthcare LLC. Your organization has entered into a separate agreement to provide access to CHARGE for authorized staff. These Terms apply to your individual use of the Service.
1. Authorized Use
CHARGE is available exclusively to authorized staff of your organization. Access requires authentication via SMS one-time passcode, email one-time passcode, or institutional Single Sign-On (SSO/CAS). Sharing your authentication credentials or OTP codes with others is prohibited.
2. Acceptable Use
You agree to use CHARGE only for its intended purpose: accessing and contributing to operational resources, reporting operational issues, and communicating through approved platform channels. You agree not to:
- Enter any protected health information (PHI), patient names, medical record numbers, or other patient-identifying data into any field on the platform
- Use the platform for personal, commercial, or non-work-related purposes
- Attempt to access data or functionality beyond your assigned role
- Upload malicious files, spam, or inappropriate content
- Circumvent rate limits, access controls, or security measures
- Share platform content with unauthorized external parties
PHI Prohibition
CHARGE is not a clinical system and is not designed to handle protected health information. Never enter patient names, MRNs, dates of birth, or any other identifying information. Violations may result in disciplinary action under your organization's policies.
3. Prohibited Content — Patient Information
CHARGE is an operational communication and knowledge management tool for authorized staff of your organization. It is not a clinical documentation system and is not designed, authorized, or approved for the storage or transmission of protected health information (PHI) as defined under HIPAA, 45 CFR §160.103.
By using CHARGE, you agree not to enter, upload, or transmit any of the following:
- Patient names, initials, or any information that could identify a specific patient
- Medical record numbers (MRNs) or patient account numbers
- Dates of birth, admission dates, discharge dates, or dates of death
- Geographic data smaller than a state (including room numbers associated with a patient)
- Telephone numbers, fax numbers, or email addresses of patients
- Social security numbers or other government-issued identification numbers
- Health plan beneficiary numbers or device identifiers
- Photographs, images, or other data that could identify a patient
When reporting equipment issues, facility problems, or workflow concerns, refer to equipment by asset ID or location descriptor only. Do not reference specific patient encounters.
Violations may be subject to review under applicable organizational privacy policies and HIPAA regulations. If you accidentally submit patient information, contact your organization's CHARGE administrator immediately to request deletion.
4. User Contributions
Content you submit — including issue reports, comments, votes, knowledge base articles, and article feedback — becomes part of the platform's shared operational resources. You retain no exclusive rights to contributed content. Your organization's administrators may edit, move, merge, or remove any content to maintain quality.
5. Knowledge Base Content
Knowledge base articles are maintained by designated editors and subject matter experts. Articles are provided as supplemental reference material and do not replace official institutional policies, clinical judgment, or direct consultation with supervising physicians.
6. Issue Reporting
The issue tracker is for reporting operational issues — equipment problems, workflow inefficiencies, supply shortages, and similar concerns. It is not a channel for patient safety events, incident reports, or clinical complaints, which must be reported through institutional reporting systems.
7. Roles and Access Levels
CHARGE uses role-based access control. Your access level (staff, editor, dept lead, or admin) is assigned by your organization's administration. Attempting to escalate privileges or access restricted areas is a violation of these terms.
8. Availability
We aim to keep CHARGE available and reliable but do not guarantee uninterrupted access. The platform may be temporarily unavailable for maintenance or technical issues. We may modify, suspend, or discontinue any feature at any time without prior notice.
9. Intellectual Property
CHARGE and askCHARGE are trademarks of CHARGE Healthcare LLC. All software, design, and content comprising the platform are the intellectual property of CHARGE Healthcare LLC, protected by applicable copyright, trademark, and trade secret laws.
Your organization is granted a limited, non-exclusive, non-transferable license to access and use CHARGE during the term of your agreement. This license does not transfer ownership rights.
10. Limitation of Liability
CHARGE is provided "as is" without warranties of any kind. CHARGE Healthcare LLC is not liable for damages arising from your use of, inability to use, or reliance on content within the platform. Clinical decisions must always be based on established medical protocols and direct clinical assessment.
11. Enforcement
Violations may result in suspension or revocation of platform access and may be subject to disciplinary action under applicable organizational policies.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the platform. Continued use of CHARGE after changes constitutes acceptance of the revised terms.
13. Contact
Questions about these Terms should be directed to daniel.seitz@eskenazihealth.edu.